Customer Resources

Travel Medical Insurance

Travel medical insurance plans include Atlas Travel®, Atlas Premium™, Atlas Group®, Atlas MultiTrip™, Atlas Nomads™, and StudentSecure®.

Member Portal

Quick Links

Member Portal is our online, self-service portal for travel medical insurance policyholders. Be sure to register for a Member Portal account after you purchase your travel medical insurance plan.

After you register for an account, you’ll be able to:

  • Access your policy documents, ID card, and visa letter
  • File a claim or appeal
  • Check your claim or appeal status
  • Download your Explanation of Benefits (EOB)
  • Extend or renew your policy
  • Update your personal information
  • Contact us

Quick Links

FAQs Travel Assistance Services About ID Cards Find a Doctor Claims Guide Glossary Contact WorldTrips
Register Sign In

Trip Insurance

Trip insurance plans include Atlas Journey® and Atlas On-The-Go™.

CBPconnect Portal

Quick Links

CBPconnect is our online, self-service portal for trip insurance policyholders. Be sure to register for a CBPconnect account after you purchase your trip insurance plan.

After you register for an account, you’ll be able to:

  • File a claim
  • Check your claim status
  • Download your Explanation of Benefits (EOB)
  • Contact us

Quick Links

FAQs Policy Documents Trip Assistance Services Find a Medical Provider File a Claim Claims Status Contact WorldTrips Contact CBPconnect
Register Sign In

For Providers

Providers do not need prior authorization from WorldTrips or United Healthcare (UHC) before administering care.
Please note that dental claims, claims incurred outside of the UHC preferred provider organization (PPO), and claims incurred outside of the U.S. are processed by WorldTrips. Claims incurred within the UHC PPO are processed by UHC. For other provider questions, please call 1-800-605-2282.

Global Customer Support

Our multilingual customer service representatives are available to assist you with all your travel and insurance needs, from helping you file a claim to assisting you during a stressful travel emergency abroad.

Contact Us

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WorldTrips is a service company and a member of the Tokio Marine HCC group of companies.

WorldTrips’ Atlas Travel Series and StudentSecure international travel medical insurance products are underwritten by Lloyd's. WorldTrips has authority to enter into contracts of insurance on behalf of the Lloyd's underwriting members of Lloyd's Syndicate 4141, which is managed by HCC Underwriting Agency, Ltd.

WorldTrips' Atlas Journey, Atlas Cruiser, and Atlas On-The-Go trip protection insurance products are underwritten by Tokio Marine HCC's U.S. Specialty Insurance Company (USSIC). USSIC is a Texas-domiciled insurance company operating on an admitted basis throughout the United States. Coverage is available to U.S. residents of the U.S. states and District of Columbia only. This plan provides insurance coverage that only applies during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. Coverage may not be available in all states.

In the State of California, operating as WorldTrips Insurance Services. California Non-Resident Producer License Number: 0G39705